10 Replies
it reloads the page and do nothing the same page every time
There was a few reports of this on the community as well. As far as I can see, only a billing ticket was able to resolve it. You see the subscription under your billing tab?
yup
status is paid :p
can u guys help
i got stuck here
Did you create a billing ticket?
?support
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community. Any plan level can open a ticket for these topics.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
We can't help with billing stuff in here, like I said from what I saw in those other cases only billing support could fix it.
ok thx love u
When you create a ticket, share the ticket number you get so we can make sure it gets dealt with.
Including a HAR in the Ticket itself would be useful as well (start it and navigate to R2 tab, click add to acct, and generate from that, would probably be most useful):
https://developers.cloudflare.com/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/#generate-a-har-file
Make sure to sanitize: https://har-sanitizer.pages.dev/