Stuck pod instance

I have a problem with community pod (id: xbyhioflerw8pz), it is not accessible for a really long time and stuck at launch. It infinitely tries to deploy without updating the status, only shows "Waiting for logs". Live chat support is silent. I appreciate any help.
28 Replies
justin
justin13mo ago
Can u share ur template I have an assumption but id love if u can screenshot the template and setup
vsgogoryan
vsgogoryanOP13mo ago
@justin it uses runpod/pytorch:3.10-2.0.0-117
justin
justin13mo ago
ur using a default template? Or ur using one u typed in urself? Have u terminated and started it again?
vsgogoryan
vsgogoryanOP13mo ago
else is by default
No description
justin
justin13mo ago
I could be wrong but did u type that docker image name? or u just did it through the edit button
vsgogoryan
vsgogoryanOP13mo ago
The name of image was available sometime ago. I used the pod, then saw network outage problem. Since that I cannot launch the machine. Terminate is not the option as I need access to the data inside
No description
vsgogoryan
vsgogoryanOP13mo ago
@ashleyk could you take a look?
Madiator2011
Madiator201113mo ago
He does not work at RunPod
vsgogoryan
vsgogoryanOP13mo ago
By "He" you refer to the mentioned image tag? How can I make the pod alive again?
Madiator2011
Madiator201113mo ago
cause you tagged Ashleyk
vsgogoryan
vsgogoryanOP13mo ago
Apologize, got confused Could you help resolve the issue?
Madiator2011
Madiator201113mo ago
I do not have permissions to check hardware level stuff
vsgogoryan
vsgogoryanOP13mo ago
To whom I can address with the problem?
Madiator2011
Madiator201113mo ago
forwarded it to team
vsgogoryan
vsgogoryanOP13mo ago
@Papa Madiator any news? I am still paying for the storage of the pod the whole time it is not available
justin
justin13mo ago
Use the Web Chat functionality, on the bottom right of runpod, to try to get in contact with customer support for a refund btw if needed / Also @Papa Madiator Ill leave papa madiator to respond if he has any ideas for anything else.
vsgogoryan
vsgogoryanOP13mo ago
@justin [Not Staff] unfortunately, there has been no answer from the web chat for a month. It's the reason I created the post
Madiator2011
Madiator201113mo ago
btw where data was saved on volume network or container storage?
vsgogoryan
vsgogoryanOP13mo ago
@Papa Madiator it is community pod, hence data is stored in container storage in /workspace dir @Papa Madiator any updates?
Madiator2011
Madiator201113mo ago
pod id?
vsgogoryan
vsgogoryanOP12mo ago
xbyhioflerw8pz any news?
Duhan
Duhan12mo ago
Hello It is same for me, the gpu was working yesterday. I am waiting for logs from hrs today
ashleyk
ashleyk12mo ago
What is the pod id?
Duhan
Duhan12mo ago
ID: 4smb1047x6p4qs$
vsgogoryan
vsgogoryanOP12mo ago
@Papa Madiator to whom can I contact to understand whether working on issue is in progress, time estimates, etc?
ashleyk
ashleyk12mo ago
Use web chat, Discord is for community help, web chat has proper ticket tracking etc.
Madiator2011
Madiator201112mo ago
asked team again
Satish
Satish12mo ago
Server is experiencing hardware issues, and we've requested the data center team to resolve them. It may be back online tomorrow; otherwise, it's likely to be Monday. Once the server is back online, you can retrieve the data. After retrieving the data, please create a new pod, after which we will proceed to shut down the server. To prevent this type of issues, please consider creating a network volume.

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