tpm 2.0 needed but I am on windows 10 and I dont have the hardware

val was working before, but one week ago i received this notification when i launched valorant and since then I cant play val. I submitted a ticket already but they havent reply me
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80 Replies
mythea
mythea9mo ago
win+r, msinfo32 show full screenshot
mk2 grenade
mk2 grenadeOP9mo ago
its in chinese though sorry
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mythea
mythea9mo ago
I believe ur pc supports tpm 2.0? boot into bios easy way run cmd as admin shutdown /r /fw /t 0
mk2 grenade
mk2 grenadeOP9mo ago
isit this
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MixNix ★
MixNix ★9mo ago
I didn't know the shutdown command could boot you into bios :petri: the more you know :ded:
mythea
mythea9mo ago
only uefi tho is there only one main tab is ur bios version the latest?
mk2 grenade
mk2 grenadeOP9mo ago
yes i not sure if its latest how to check
mythea
mythea9mo ago
ur manufacturers site huawei there's some measures u need to do while updating bios I believe they did note them on their site follow instructions
MixNix ★
MixNix ★9mo ago
Still good to know! :glow:
mk2 grenade
mk2 grenadeOP9mo ago
ok i try bios is up to date
mk2 grenade
mk2 grenadeOP9mo ago
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mythea
mythea9mo ago
lol then they either hide it
mk2 grenade
mk2 grenadeOP9mo ago
?
mythea
mythea9mo ago
or didn't even give a way to toggle it search on the internet if u can open some hidden menu if u can't then the only way is to mod the bios lol
mk2 grenade
mk2 grenadeOP9mo ago
what do you mean by mod the bios?
mythea
mythea9mo ago
ignore, u will struggle too much for that
mk2 grenade
mk2 grenadeOP9mo ago
official webstie says that it should show on the bios if it has tpm or notbut for some reason mine doesn’t. anyways im pretty sure it doesnt cause when i try tpm.msc it shows this also
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mythea
mythea9mo ago
the bios won't the operating system if tpm exists or not it will just tell enabled or disabled
mk2 grenade
mk2 grenadeOP9mo ago
ye but mine just doesnt show anything im not sure why
mythea
mythea9mo ago
it showed u it's off
mk2 grenade
mk2 grenadeOP9mo ago
means that i have tpm?
mythea
mythea9mo ago
there's not a toggle in ur bios it should does I've seen some dudes with msi laptops have the tpm settings hidden
mk2 grenade
mk2 grenadeOP9mo ago
my bios dont even have the tpm section oh then how did he unhide it
mythea
mythea9mo ago
depending on manufacturers the way to unlock it is different key combinations search on google or ask huawei support
mk2 grenade
mk2 grenadeOP9mo ago
but the official site says that if it shows that compatible tpm cannot be found means no tpm on computer
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mk2 grenade
mk2 grenadeOP9mo ago
No description
mythea
mythea9mo ago
thats wrong lol actually huawei is that bad? I didn't know
mk2 grenade
mk2 grenadeOP9mo ago
eh idk huawei computer is rly wierd
mythea
mythea9mo ago
the os will only be able to identify if it's on or off thats the first time I saw that weirdo bios layout tho
mk2 grenade
mk2 grenadeOP9mo ago
so what i contact huawei customer service?
MixNix ★
MixNix ★9mo ago
@mythea I can't send the Support Article here but I think I found what you two are looking for, I sent a DM
mythea
mythea9mo ago
thats the article he's reading rn ig @Meer Meer search for the way to unlock its hidden tab
mk2 grenade
mk2 grenadeOP9mo ago
ok i try calling huawei customer service feel like thats faster
mythea
mythea9mo ago
i doubt they will tell u the way to unlock hidden shit in ur bios
mk2 grenade
mk2 grenadeOP9mo ago
why though
mythea
mythea9mo ago
they don't want u to fuck up something or get something better than they want u to pay for well it depends
mk2 grenade
mk2 grenadeOP9mo ago
fuck the customer service is not working tdy
mythea
mythea9mo ago
but I haven't seen manufacturers or their employees telling people how to unlock or unhide those hidden services officially
mk2 grenade
mk2 grenadeOP9mo ago
uhm
MixNix ★
MixNix ★9mo ago
I can't find anything, Only an inactive message board about someone complaining about how they can't access the "advanced" menu
mk2 grenade
mk2 grenadeOP9mo ago
ppl online can all excess that section idk why its js me wait i think mine doesnt have tpm 2.0 ye it doesnt i searched on the official site
Kenx
Kenx9mo ago
i have the same error @Meer Meer
mk2 grenade
mk2 grenadeOP9mo ago
yeh i think recently quite abit of it people facing this error
Kenx
Kenx9mo ago
did you get it fixed?
mk2 grenade
mk2 grenadeOP9mo ago
na still aint working
Kenx
Kenx9mo ago
@Meer Meer i contacted them but they said no eta they sent the ticket to technical support it will take weeks or months ill guess for me
mk2 grenade
mk2 grenadeOP9mo ago
ye i contact them oso alr they keep telling me js to wait
Kenx
Kenx9mo ago
same
pigalt
pigalt9mo ago
Fixed/
Kenx
Kenx9mo ago
fixed? what fixed
pigalt
pigalt9mo ago
is this issue
Kenx
Kenx9mo ago
oof
mk2 grenade
mk2 grenadeOP9mo ago
its not fixed riot havent replied 😡
Kenx
Kenx9mo ago
yeah thats what i thought that guy said its fixd @Meer Meer same they said that wait 2-3 days till the team replies
mk2 grenade
mk2 grenadeOP9mo ago
i think his asking if it is fixed i waited a week alr i havent get any replies honestly riot is js not responsive
Kenx
Kenx9mo ago
oh yea he put / instead of ? he didnt press shift oh yep they even said that the ticket might be disregarded to me idk what they up to
mk2 grenade
mk2 grenadeOP9mo ago
for real
Kenx
Kenx9mo ago
idk what ill do if they dont respond i have so much money spent on my acc
mk2 grenade
mk2 grenadeOP9mo ago
riot is js irresponsible sometimes
Shotbyan
Shotbyan9mo ago
Vanguard doing april fools
Kenx
Kenx9mo ago
isnt even april oof
Shotbyan
Shotbyan9mo ago
;suppoer ;support
VANGUARD
VANGUARD9mo ago
The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
mk2 grenade
mk2 grenadeOP9mo ago
uhh anyone can help me its still not working riot cs keeps telling me to wait
Kenx
Kenx9mo ago
riot shmucks i just left hope for my account made a new one bought few skins
jidat
jidat9mo ago
?
Kenx
Kenx9mo ago
?
jidat
jidat9mo ago
What erro were u getting? Error*
Kenx
Kenx9mo ago
VAL ACCOUNT RESTRICTED SYSTEM DOESNT MEET THE REQUIREMENT ENABLE TPM 2.0 AND SECURE BOOt
jidat
jidat9mo ago
And ur cpu doesn't support tpm 2.0?
Kenx
Kenx9mo ago
i dont have tpm 2.0 yea
jidat
jidat9mo ago
What cpu do u have?
Kenx
Kenx9mo ago
i7 2600 really old tpm 2.0 starts from the 8th gen
jidat
jidat9mo ago
Hm yeah
Kenx
Kenx9mo ago
yea
mk2 grenade
mk2 grenadeOP9mo ago
the cs still asking me to wait bruh it has been almost a month already wait it works for u when u make a new acc? cause it doesnt for me tho
jidat
jidat9mo ago
Who?
mk2 grenade
mk2 grenadeOP9mo ago
customer service
jidat
jidat9mo ago
They haven't given u a reply from the last 14 days? Is ur ticket even active?
mk2 grenade
mk2 grenadeOP9mo ago
ill text them every week and they js keep telling me to wait patiently last time i responded was two days ago they js said they hvnt get update from technician yet and told me to wait
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