Cannot Delete CF Account

Hi, trying to help a client of mine remove a Cloudflare account they created by accident, and when they follow the steps here: https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/delete-account/ They are met with error (Invalid Email address entered Code 1024). Similar to here what was mentioned here: https://community.cloudflare.com/t/delete-free-login-and-community-login/479393/4 Any tips on how to troubleshoot this?
Cloudflare Docs
Delete your Cloudflare account · Cloudflare Fundamentals docs
These steps do not apply to accounts under contract. Contact your Customer Success manager if you would like to delete a contract account.
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