$0 balance in my account

Hi, I had about $25 USD last night in my account. This morning I received a message to replenish my account as it was empty. I would like to understand what happened, as I do not have a running pod or serverless instance. Thanks.
Solution:
It is likely that your worker continuously started up but was unsuccessful, this would have still resulted in your account being charged. If you DM I can provid you a small credit to verify if this was the case
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12 Replies
Justin Merrell
Justin Merrell11mo ago
What charges do you see under billing?
barbossusus
barbossususOP11mo ago
DATE TOTAL GPU CLOUD ENDPOINT SERVERLESS STORAGE 3 Feb 2024 $24.884 $0 $0 $24.884
Justin Merrell
Justin Merrell11mo ago
DM your email
Justin Merrell
Justin Merrell11mo ago
Did you ensure your custom endpoint was able to run without issues?
barbossusus
barbossususOP11mo ago
the endpoint did not even have a run command in docker no code was running
Justin Merrell
Justin Merrell11mo ago
Was a worker trying to startup? I see there is a job in the queue
barbossusus
barbossususOP11mo ago
I do not think so, I was in the process of making the image work I am learning about handlers , workers, etc
Solution
Justin Merrell
Justin Merrell11mo ago
It is likely that your worker continuously started up but was unsuccessful, this would have still resulted in your account being charged. If you DM I can provid you a small credit to verify if this was the case
barbossusus
barbossususOP11mo ago
what do you mean by " If you DM I can provid you a small credit to verify if this was the case" ?
Justin Merrell
Justin Merrell11mo ago
Send me a message directly on discord so I can provide you a small credit code, this will allow your workers to startup and see if it kept trying to launch a worker which would have slowly drained your account.
barbossusus
barbossususOP11mo ago
ok
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