I need support but I don't even understand the problem to describe it
I'm not a dev, I'm a body modification artist. I've had a wordpress based website through 123reg for about 12 years. On Jan 21st I tried to view my website, the theme and layout was there but no pages. A few of the pages were displaying page versions from 4 years ago which must be in a backup somewhere i guess?
I cant even google this because I dont know what I'm googling. I've never seen this in 12 years of web editing.
17th Nov i started using cloudflare for the security certificate so I can take payments via my site. It has been totally fine until now. I dont know if its a wordpress update that's messed it up? There's no rollback options for wordpress versions, that i know of. 123reg customer support say they cant do anything because it would need to be resolved through cloudflare.
I have logs if someone can look please. I'm completely stumped and I'm usually ok with this for a non-dev. Thanks
7 Replies
When I go into wordpress pages, the full list is there, when i click edit on any page it just doesnt load at all
This is not a Cloudflare issue. You will have to contact your webhost. Cloudflare is just sitting in front of your site, but doesn't actually host the site. Do you know who your webhost is?
Also, have you seen this page? https://acowebs.com/wordpress-404-error/
I am not too familiar with Wordpress, but it would make sense for this to be an issue with your permalink settings, seeing as you can still see the posts in your admin dashboard, just not at the correct links
Yeah 123reg are the host, they've passed the buck....
So in wordpress, in pages, it wont load any page for me to even see that permalinks. divi editor just wont load, like it cant find/see the pages
If you temporarily disable the Proxy, then your host should at least be able to see that they are the ones hosting the Website, no? It may disable payments, but if you can get it resolved, then you should be able to restart the proxy
This is incorrect, and they really should know better. Cloudflare doesn't even offer wordpress hosting.
If you still want to find your hosting provider I second what HardlyWorkin said, temporarily disable Cloudflare on your site and put it into a site like https://hostingchecker.com/. If it still says Cloudflare, wait an hour or so and try again, as it may take a bit to update. After you've found that you can enable Cloudflare again.