V
VALORANTβ€’10mo ago
mattan

Game not launching

When i try to launch the game nothing happens for a few seconds and then it closes the riot client and when i try to launch the game again the client reopens and i have to log in again. Last time i played the game was a few months ago and then it was working fine. I have tried updating graphics card drivers and restarting pc. I have preformed a virus scan. I have tried deleting and reinstalling the game. Any tips?
108 Replies
mythea
mytheaβ€’10mo ago
reinstall riot client clean install actually delete c:\program data\riot client & %localappdata%\riot games folder after u uninstalled also gpu drivers arent everything, updating it wont magically fix ur problem lmao as the problem is unrelated
mattan
mattanOPβ€’10mo ago
Its a part of troubleshooting this problem
mythea
mytheaβ€’10mo ago
part of wasting time if u dont know what u are doing
mythea
mytheaβ€’10mo ago
these websites are non techies most of the time they give shit info
mattan
mattanOPβ€’10mo ago
Trying your tip now Where do i find this folder? Under C i dont have Program data
mythea
mytheaβ€’10mo ago
oh its hidden by default u need to unhide
mythea
mytheaβ€’10mo ago
No description
mattan
mattanOPβ€’10mo ago
I went into %appdata% and then to appdata/local/riotgames and deleted that is that same?
mythea
mytheaβ€’10mo ago
yes that is it
mattan
mattanOPβ€’10mo ago
sick gonna reinstall now
mythea
mytheaβ€’10mo ago
%localappdata% is ur users\appdata\local
mattan
mattanOPβ€’10mo ago
No description
mattan
mattanOPβ€’10mo ago
Its still showing in apps though
mattan
mattanOPβ€’10mo ago
But i cant uninstall there
No description
mythea
mytheaβ€’10mo ago
u just deleted config files delete only config files btw why did u delete the client executable
mattan
mattanOPβ€’10mo ago
I deleted everything riot/valorant lol
mythea
mytheaβ€’10mo ago
uninstall from riot client first then u delete those files this will left registry leftovers
mattan
mattanOPβ€’10mo ago
So i gotta reinstall now and then do the delete over again?
mythea
mytheaβ€’10mo ago
get the install valorant exe from https://playvalorant.com
VALORANT: Riot Games’ competitive 5v5 character-based tactical shoo...
Riot Games presents VALORANT: a 5v5 character-based tactical FPS where precise gunplay meets unique agent abilities. Learn about VALORANT and its stylish cast
mythea
mytheaβ€’10mo ago
yes
mattan
mattanOPβ€’10mo ago
Got it, reinstalling, so how exacly do you want me to do the uninstall so i dont fuck up next time?
mythea
mytheaβ€’10mo ago
install back -> uninstall properly, then delete leftovers i said before c:\program data\riot games & riot games folder in %localappdata%
mattan
mattanOPβ€’10mo ago
And by uninstall properly you mean just going into Apps, searching valorant and then uninstall?
mythea
mytheaβ€’10mo ago
yes thats it
mattan
mattanOPβ€’10mo ago
Do i uninstall valorant first, then riot client?
mythea
mytheaβ€’10mo ago
ye riot client is the launcher, its causing the problem, so u have to clean install riot client these config files wont be deleted when riot client uninstalls itself
mattan
mattanOPβ€’10mo ago
Giving me same problem still
mythea
mytheaβ€’10mo ago
does the game just close itself? without any error?
mattan
mattanOPβ€’10mo ago
It never starts, i try to press play, it loads for a second, the client closes and reopens and then nothing more happens
mythea
mytheaβ€’10mo ago
can u see bootstraped game and valorant running in the background also record a video if possible with task manager always on top on
mattan
mattanOPβ€’10mo ago
One moment, will do this
mattan
mattanOPβ€’10mo ago
mattan
mattanOPβ€’10mo ago
@mythea
mythea
mytheaβ€’10mo ago
it seems like something is closing valo also can u check event viewer?
mattan
mattanOPβ€’10mo ago
Where do i find that?
mythea
mytheaβ€’10mo ago
administrative events right click windows icon
mattan
mattanOPβ€’10mo ago
No description
mythea
mytheaβ€’10mo ago
third one
mattan
mattanOPβ€’10mo ago
Gotcha So what am i doing here? Make new vid with this open while launching game?
mythea
mytheaβ€’10mo ago
look whats inside event viewer
mattan
mattanOPβ€’10mo ago
Currently looking at this window
No description
mythea
mytheaβ€’10mo ago
custin view administrative events
mattan
mattanOPβ€’10mo ago
'
No description
mythea
mytheaβ€’10mo ago
look at those error events
mattan
mattanOPβ€’10mo ago
You want the text in the error window?
mythea
mytheaβ€’10mo ago
yeah
mattan
mattanOPβ€’10mo ago
"Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00007fffd19d0e90 Faulting process id: 0x413c Faulting application start time: 0x01da4d849e79f17e Faulting application path: bad_module_info Faulting module path: unknown Report Id: f413dde4-2651-410e-aaf1-bacc322a24dd Faulting package full name: Faulting package-relative application ID: " That is for the "Application Error"^ And now for DeviceSetupManager "Metadata staging failed, result=0x80070490 for container '{BB882BBB-9212-5950-8B23-90FF7C1F1C4D}'"
mythea
mytheaβ€’10mo ago
ah the same for other 1000 event id errors? run cmd as admin, DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth sfc /scannow
mattan
mattanOPβ€’10mo ago
sec @mythea Alright ive done it now, do i try to start valo again?
mythea
mytheaβ€’10mo ago
whats the output
mattan
mattanOPβ€’10mo ago
No description
mythea
mytheaβ€’10mo ago
did they say anything found and repaired successfully restart first
mattan
mattanOPβ€’10mo ago
restarting Alright attemting to launch game now Same problem unfortunately :/ Anyways its late where i live and i have work early in the morning so i have to go to bed. I really do appreciate you trying to help. If you have anything more you would like me to try then ill do it tomorrow, and if not ill just backup my stuff and do a clean windows install on the computer and wipe everything i chapaathumbsup
inactive WEFIOWQAL;WIEHJOKP;k
I HAVE THIS SAME EXACT ISSUE. ive actually tried everything idk what to do like exactly this
Cookie
Cookieβ€’10mo ago
okay well first r u sure u have the same problem ? like when u start valorant and open the task manger, do u notice that the BoosterapPackagedGame closes by itself ?
inactive WEFIOWQAL;WIEHJOKP;k
yes it does idk what boosterappackagedgame is. like what it does bbut in task manager it does close by itself it looks as if its about to start and then it just doesnt and even when i try on epicgames, it will just like fail to launch it
Cookie
Cookieβ€’10mo ago
im not sure too, but valorant doesnt work without it well then seems like they tried everything, something risky but could work is trying to disable the windows defender and the firewall then trying to start it i dont recommend doing this cuz its kinda risky as ur device becomes vulnerable but could work 🀷🏻
inactive WEFIOWQAL;WIEHJOKP;k
i think i tried this a few days ago no luck i might try refreshing my laptop (was going to either way)
Cookie
Cookieβ€’10mo ago
by refreshing u mean to format your laptop ? def will fix the problem lol
inactive WEFIOWQAL;WIEHJOKP;k
uh like wiping it clean idk what u mean by format but pretty much as if it was "new"
inactive WEFIOWQAL;WIEHJOKP;k
@cookie0_ wait when u go to files -> riot games -> valorant -> live then click on valorant properties. is it meant to look like this
No description
inactive WEFIOWQAL;WIEHJOKP;k
when i open it elsewhere it shows like this (which i think is normal)? idk
No description
inactive WEFIOWQAL;WIEHJOKP;k
but its diff idk if its meant to be
Cookie
Cookieβ€’10mo ago
normal here all normal
mattan
mattanOPβ€’10mo ago
Yeah i dont think we are finding a fix for this. Maybe contacting riot support and preforming an extensive troubleshoot with a professional could present the issue but im really just gonna back up everything i wanna keep and then preform a clean install of windows on my pc and format all my disks. @erehction
inactive WEFIOWQAL;WIEHJOKP;k
yeah im gonna try that as well
mythea
mytheaβ€’10mo ago
@mattan go to the valorant folder, right click properties, security, advanced, show me
mattan
mattanOPβ€’10mo ago
Hey, i have formatted my pc now so now it works. Thanks for your help anyways!
inactive WEFIOWQAL;WIEHJOKP;k
if ur wondering, it shows this:
No description
mythea
mytheaβ€’10mo ago
give admin(ur user account) full control that's it
inactive WEFIOWQAL;WIEHJOKP;k
ehh do u know how to do that
mythea
mytheaβ€’10mo ago
use add also choose applies to its childhood before u apply
inactive WEFIOWQAL;WIEHJOKP;k
what does this mean LOL
inactive WEFIOWQAL;WIEHJOKP;k
when i click add it just shows this idk how to change
No description
mythea
mytheaβ€’10mo ago
u need to select a principal first at here, it's ur user account called admin just type admin and click on search
inactive WEFIOWQAL;WIEHJOKP;k
um wait is this fine
No description
inactive WEFIOWQAL;WIEHJOKP;k
do i need to do anything else @mythea
mythea
mytheaβ€’10mo ago
yes also why is ur game at the public folder
inactive WEFIOWQAL;WIEHJOKP;k
uh idk
mythea
mytheaβ€’10mo ago
oh
inactive WEFIOWQAL;WIEHJOKP;k
is this an issue 😭 ill restart my laptop and try run val
mythea
mytheaβ€’10mo ago
u are changing permissions for the shortcut lmfao look at here valorant lnk change it back
inactive WEFIOWQAL;WIEHJOKP;k
oh ok i chansged it back
mythea
mytheaβ€’10mo ago
what u want to do is to do with the valorant executable folders not the shortcut this valorant folder NOT the shortcut
inactive WEFIOWQAL;WIEHJOKP;k
okay HAHAHAH MB
inactive WEFIOWQAL;WIEHJOKP;k
@mythea this fine?
No description
mythea
mytheaβ€’10mo ago
yes also do it to the VALORANT folder not live but well, should be fine
inactive WEFIOWQAL;WIEHJOKP;k
should i change the live one back or just leave it ok i did the val folder ill restart now @mythea aaaa no luck
mythea
mytheaβ€’10mo ago
do u have any antivirus?
Dalle
Dalleβ€’10mo ago
have you fixed this?
Dusty
Dustyβ€’10mo ago
hi guys i need help i try and get in valorent and it doesent work it just sends me to log in and when i do it says they cant log me in at this time and ive tried changing my username and password but it hasent worked D:
inactive WEFIOWQAL;WIEHJOKP;k
yeah i made val an exception but idk if i did it right ill ss make a new post. this is a different issue u can link the post here if someone wants to help
inactive WEFIOWQAL;WIEHJOKP;k
@mythea
No description
Aoi Ogata
Aoi Ogataβ€’10mo ago
hello this is my problem i tried everything
No description
Aoi Ogata
Aoi Ogataβ€’10mo ago
No description
mythea
mytheaβ€’10mo ago
try with it fully disabled
inactive WEFIOWQAL;WIEHJOKP;k
wdym create a new post and link it 😭 😭 bc its not the same issue
mythea
mytheaβ€’10mo ago
disable ur antivirus
inactive WEFIOWQAL;WIEHJOKP;k
nope doesnt work just tried
mythea
mytheaβ€’10mo ago
tbh idk what do u have on ur pc nor what u modified
Aoi Ogata
Aoi Ogataβ€’10mo ago
someone said i should uninstall the rivatuner, so i did , and it worked
Max
Maxβ€’10mo ago
Is this still an ongoing issue for you? This is really long, I'm sorry for your issues. I'm new here and mythea is a master guru at this kind of stuff... This sucks. Have you thought about resetting your PC? It sucks doing so, but if you keep getting a lot of run around on these issues and have any more ambition left to get this sucker working, or else you may also want to reach out to Riot Support. In my humble opinion, i'd probably back up any important stuff and do a full reset of your Windows operating system. Kind of a pain in the butt, though could be worth a last resort! Good luck, I hope this gets fixed for you soon.
inactive WEFIOWQAL;WIEHJOKP;k
yeah im just plannign to reset :)
flawless
flawlessβ€’10mo ago
do you use comodo firewall/antivirus?
inactive WEFIOWQAL;WIEHJOKP;k
na i use avg i heard there was an issue with comodo antivirus even tho i use avg, i followed their instructions on a reddit post and it still didnt fix
flawless
flawlessβ€’10mo ago
Oh ok Because I had the same issue and I had to go into some like advanced settings in Comodo and make Val an exception Good luck anyway, hope you find a solution 🀞
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