gateway ping spikes

i know that gate way pings can only be fixed by changing to a better modem or network connection but idk about it forsure so can anyone help me if im laking in some stuffs that i dont know. 'm even uploading a pic of the ping for your reference. Please help with this issue
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16 Replies
Rift Walk
Rift WalkOP11mo ago
its meant to be within 1-3ms for stable ping but now its only going till 50-70 sometimes it even goees to 500
mythea
mythea11mo ago
just contact ur isp if ur router is given by ur isp
Rift Walk
Rift WalkOP11mo ago
i thought of doin it but im just kid n my dad aint allowin:/
mythea
mythea11mo ago
tell him u wanna learn this thing or communication
Rift Walk
Rift WalkOP11mo ago
is there any way like to settle it within like gmail texts and not direct calling
mythea
mythea11mo ago
depends on ur isp
Rift Walk
Rift WalkOP11mo ago
hmm okay thanks
mythea
mythea11mo ago
they will open a ticket, contact u and will visit ur home to check things out
Rift Walk
Rift WalkOP11mo ago
oh k tnx for the help dude
mythea
mythea11mo ago
so..they will still need to contact u with phone number
Rift Walk
Rift WalkOP11mo ago
okay... tnx btw bro i got it fixed i got to know the reson the router is in hall n im in bedroom so i keep the door closed which was obstructing the signal now i played 3 matches with door open n i didnt face lag much
Rift Walk
Rift WalkOP11mo ago
not bad now
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mythea
mythea11mo ago
there's still ping spikes, was there anyone using the network while u were testing? these spikes shouldn't happen as this is to ur local gateway unless there's someone stressing the router, ie watching high res videos
Rift Walk
Rift WalkOP11mo ago
hmm i think my brother was in netflix n my mom might have been in social media im not sure tho n those small spikes i am not able to help it n today the ping rose much more n also im not connected to ethernet too btw got any idea to fix packet loss?
mythea
mythea11mo ago
something's faulty i believe its ur router tho 1. faulty fibre cable 2. faulty hardware, can be modem or router or even both for the first one, u have to contact ur isp had both problem once ugh actually had twice with the second first time was the router hw itself faulty resulting packet losses they replaced a new router for me, second time was the new router's firmware faults, contacted them they updated the firmware for me problem fixed
Rift Walk
Rift WalkOP11mo ago
Ok
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