Follow Up via E-Mail after not filling out the form
I have a question for you all.
I have built a small query tunnel with the following elements:
- Name
- e-mail address
- Mobile phone number
- Free text field for request
I would like to send an e-mail to the person if they either aborted the funnel when entering the mobile phone number or omitted the free text field - i.e. did not send the request and closed the website.
Do any of you have an idea how I can implement something like this?
I would like to be reminded of this in 60 minutes after closing the window.
Thank you very much 🙂
4 Replies
Unfortunately there is no way to find out if a user left a typebot yet 🙏
This is being tracked here: https://github.com/baptisteArno/typebot.io/issues/1135
GitHub
Add "user exit" event · Issue #1135 · baptisteArno/typebot.io
Would trigger a part of the flow when the user leave the bot. Would only in the Web environment.
Thank you for fast reply 🥰👌
@Baptiste Just thought about it last night. So it may be also not possible to trigger this scenario with an "If, Then"-function?
What about: If there is no reply for 600 Seconds, then wrote an E-Mail
But I think that the chatbot will lose his "working ability" if the person closes the tab, right?
Typebot still don't have these kind of "schedule" features. This needs to be worked on.
What you can do is having your own service that pulls the new results from Typebot and check if a result is older than X hours and Y question was not answered.