Human Intervention
Is Typebot only limited to a flow specific bot or is there a feature or plan to include human intervention such as:
Being able to move from the flow to an actual human customer support chatting with the client.
Pretty much a customer live chat
12 Replies
What about the redirect block?
You can use the Chatwoot block.
Chatwoot gives you all the tools to manage conversations, build relationships and delight your customers from one place.
Thank you thats all I wanted to know.
I will check it out and make sure that’s what I need.
Unknown User•16mo ago
Message Not Public
Sign In & Join Server To View
seems to open up a popup window for chatwoot
Unknown User•16mo ago
Message Not Public
Sign In & Join Server To View
ikr not what i was expecting either 👀
Someone requested a feature to make calls to Typebot to perform a certain action so I guess in order to integrate it seamlessly into the flow that feature would be required.
Baptiste can better answer this.
But it can be done through chatwoot api:
https://www.chatwoot.com/docs/product/channels/api/receive-messages/
Receive messages using callback URL | Chatwoot
When a new message is created in the API channel, you will get a POST request to the Callback URL specified while creating the API channel. The payload would look like this. Find the full list of events supported by the webhook here.
Unknown User•16mo ago
Message Not Public
Sign In & Join Server To View
Hi, may I can help, what you mean with flag flow ?
Unknown User•16mo ago
Message Not Public
Sign In & Join Server To View
The loop is terminated whenever there are no more paths in the flow to follow, you do not need to terminate