can't manage anything on cloudflare

If I try to manage my site on cloudflare it will give me an error like (10000) when trying to configure auto-renewal, can someone help?
11 Replies
Akmal
AkmalOP11mo ago
It's for all of my domains I can't disable auto-renewal or anything???
Chaika
Chaika11mo ago
There's clientHold on that domain preventing DNS Resolution and it's a banned web property to Cloudflare. Sounds like a Trust and Safety Issue. Do you have any unpaid invoices, perhaps partially paid ones?
Akmal
AkmalOP11mo ago
I'm doing payments and they've all been paid...
Chaika
Chaika11mo ago
I mean in Cloudflare under Manage Account > Billing -> Invoices it's worth double checking. If there's one that got missed or partially paid it would be an easy fix, I've seen it before. Otherwise you'll have to ticket, could do a Registrar ticket and see what they say, might end up going to Trust and Safety
Akmal
AkmalOP11mo ago
Chaika
Chaika11mo ago
When was the last time you tried changing it? At least for the rbxrain domain it looks like it's been clientHold since September
Akmal
AkmalOP11mo ago
I've been trying to change it for months
Chaika
Chaika11mo ago
Did you create a ticket about it?
Akmal
AkmalOP11mo ago
where can I?
Chaika
Chaika11mo ago
Support -> Contact Cloudflare or Magic link: https://dash.cloudflare.com/?to=/:account/support I would go Registrar Category and include the Domain is locked to any and all updates at this time, should get the ball rolling
Akmal
AkmalOP11mo ago
ok, thank you!
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