Getting a hold of Customer Service

I have an issue with the game and whenever I try to write a ticket for it on the website it just gets "solved" by a bot basically telling me yeah thats just how it is, deal with it, goodbye and it counts as "solved" which it is not. Is there a way to actually talk to a person and not a bot? Im really lost and upset
2 Replies
frdg
frdg11mo ago
A ticket is never handled by a bot, there is always a customer agent behind the ticket
potathoe
potathoeOP11mo ago
Well I just get an automated message after a couple seconds from a bot saying they cant give me further informations and the status is "solved" after it replies. I wrote two tickets, both the same message. I got an AFK Penalty even though I have not once AFKed during a game - just my wifi has been acting up the last couple days, but I can never know when it decides to act up again and it takes forever to load into games sometimes and it lags in lobbies - during games its mostly fine. But then I still get the warnings and today I logged in and had the penalty and them saying I could get banned if this continues. But theres nothing I can do about it and now Im scared to even try and play because I dont wanna get banned lmao, especially for something I am not at fault for.
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