Login background image not loading
I have two applications in the same environment:
* clientId="14d120a38cb54d508d9ec8b0a289fc74"
* clientId="f220f81b0c8e47ebbc7e22e5a70876dc"
I have added a custom background image, but it's only being rendered for logins from the second of these clientIDs. Can you help me understand why the background image is missing from the other login page?
10 Replies
Hey @Martin,
I am able to recreate your issue.
At the moment you can only customise the login page of 1 application, but we are looking into how to solve cases like yours.
In order to look into this further, are you able to elaborate on what experience you are trying to achieve by having 2 applications?
Do you want the login page of both applications to have the same background image?
One application is our internal Admin website which needs different signin options compared to our external Customer facing website. We'd still like to be able to brand both login screens. It would be great if we could make per-application design decisions, but for now we'd just like the same design to apply to all our applications.
Noted.
More comprehensive per-application designs are on our radar. I have noted down your request for this.
For now, I will look into the issue where the background image is not shown on all application login pages.
Hey @Martin,
I am not able to recreate your issue.
Are you able to give me more information about the types of applications you mentioned above:
1. Are they frontend or backend apps?
2. What language/framework are you using for these applications?
You can see the difference on these two pages:
https://auth.inrange.dev/auth/cx/_:nav&m:login&psid:1968c3291ec64365b06e1b9423a9f908
https://auth.inrange.dev/auth/cx/_:nav&m:login&psid:55cecf63c1f04a87a5aa4e1537364c26
These login pages are both being redirected to by React apps
Hey @Martin,
I can access those links and see the issue.
I will pass this issue onto my team to investigate further.
So just confirming, you are happy with the same background image to show on both login page backgrounds?
Hey @Martin,
We are still not able to recreate this issue with React apps.
I just want to confirm a few things with you:
1. Do you have any other organizations besides the default organization in your business?
2. If so:
2a. Have you configured any branding for the organization? (since branding for an organization takes prescedence over the global branding)?
2b. Can you confirm you aren't passing in an org_code to the login methods?
Yes we're using multiple organisations, and the website which isn't showing the branding is logging into
org_930bea1210ea. However, I didn't think I had defined any branding on this organisation, so I would expect the global branding to still apply.
I've clicked the "Reset to defaults" button on the Org page and that has resolved the issue 🎉
Can you see in your logs whether I had previously saved some branding information for this org? If not, perhaps there is a bug which made it appear like the org had customised branding setup when it did not?
Good to hear you resolved your issue.
I will speak to my team-mates on Monday to determine if you had previously saved branding information.
Hi @Martin,
After investigating the logs, we can see activity where you changed the global branding a few times, but we couldnt locate any logs where you have gone and explicitly changed the branding on a specific organization. We could see logs where you have created organizations via API (but we can't see the contents of the response). You can change the branding of a specific organization via API. Could you have edited the branding of an organization via API?
If you come across this issue again, please let us know immediately so we can troubleshoot and look over the most recent logs of your business.
I definitely didn't set any branding at the global or org level through the API. It does sound like you've got some kind of bug here. I'll let you know if I hit it again.
Please do let me know if you come across this again.