Account got hacked and then banned
Hey guys , i want some guidance and help
Long story short i wanted to get back to the game after ive seen the new character , the last time ive played was 6 months ago and before that was like 4 months before that
i logged in yesterday to discover that my account has been perma banned because of third part software
i went anc checked the tracker it appeared that the hacker played 5 games with hacks and got my account banned
I have submitted a ticket and explained in detailed context for riot and yet they said after further inverstigation that the penality was correct and they cant unban me
Any advice on what can i do to prove that there was a hacker ?
i did say in the ticket that im willing to provide and information required
27 Replies
I've never heard of anyone who got perma banned get unbanned
how much money did you spend on the account?
Nothing but I have a lot of free cosmetics that you can't get anymore
I haven't spend money on the acount , but it's old and has stuff I don't think I will be able to get anymore , and I've spent a lot of time on it
It's just unfair what happened to me
I have read some comments on people getting unbanned after sending in multiple tickets and finally getting a support member that didn't give out cookie cutter responses
also got banned for third party but dont think i got hacked since my last 20 matches on riot mobile seems like its all my games. Sent 2 tickets so far with some questions for clarification but they just reply with "cant do anything " without answering anything. I guess we just gotta continue sending tickets and get lucky enough to get someone whos willing to look into it further
They said they have investigated it , but I be you they didn't do anything
They would have known its a mistake
It's just simple to say that it's correctly placed penalty and call it a day
I will keep sending tickets too
got another cookie cutter response on my third ticket saying they cant unban me but i just checked my account rn and its unbanned ???
you can get previous battlepass items in the shop now
yeah, he's going to pay for stuff that was free a few months ago, sure
wait fr
yea everything but skins. 4 items per shop which rotates out once a week and you use in game credit to buy
oh yea ik about everything else
i thought u meant skins
iβm not new
Yeah but it's not free anymore is it
Everything but skins, I had a lot of free skins throughout battlepasses
Oh ok , is it still unbanned ?
Exactly !
yea still unbanned
I've submitted a ticket and they are asking about my summoners name , what does that mean
isnt summoners name for league
for hacking problem, i saw other people comment on how support would ask for ip address
I have just finished answering this ticket
They asked like 22 questions
Have answered all of them as much as possible , so hopefully there is something they could do
my account is hacked how do I get it back??
I already contacted riot
but they aren't replying
and also made a ticket
Make another ticket if you want
They would respond to it
i did it myself
Keep getting these responses , its so annoying
I have answered all of the questions , adn explained everything in detail
i bet you they didnt even look at my ticket
the bot just saw that i was perma banned and therfore an auto reply was the case for me
i dont understand why riots customer support is like this
@everyone
Yes. Thats why u lie till u get a real support employee talking to you
Or contact turkish support, they are very stupid and easy to social engineer
I dont know how to spean in trukish
Its so frustrating like ffs riot
Google translate
Can you give me a link for the turkish support?
Make a fresh turk acc and contact from there or vpn
Ok will see how that goes
;support
If you require assistance, want to discuss a ban or an in-game restriction, if you were hacked or lost access to your account, please open a support ticket with Riot Support. Moderators are not Riot employees or developers and are unable to assist you with in-game issues. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new.
Alternatively,
- If you need to recover your account because it was hacked for example, you can follow these steps.
- If you are receiving an error code, you can find out steps to resolve them here.
- If you were banned or received an in-game penalty, please read this article.