Nameservers not updated when moved to cloudflare, how do i contact Cloudflare when on pro plan

hi all, i bit the bullet and moved nameservers to cloudflare, I checked with support and was told this would take a couple of hours so scheduled overnight, 12 hours later the domain is inaccesible and all services for our business our down https://www.carma.earth , I upgraded my plan to speak to support but cannt access livechat from the pro plan, really stuck and worried? anybody know any shortcuts to speak to support or what to do?
7 Replies
Soham
Soham10mo ago
If you go to your DNS settings, what's your SSL set to?
iainpgurney0000
iainpgurney000010mo ago
Do you mean on go daddy? Domain provider or cloudflare ?
Soham
Soham10mo ago
cloudflare Is your domain showing up on the dashboard
1.1.1.1
1.1.1.110mo ago
DNS over Discord: NS records
carma.earth NS @1.1.1.1 +noall +answer +short
lisa.ns.cloudflare.com.
thaddeus.ns.cloudflare.com.
lisa.ns.cloudflare.com.
thaddeus.ns.cloudflare.com.
diggy diggy hole
iainpgurney0000
iainpgurney000010mo ago
it looks like is SSL issue @Soham trying to figure our how to setup on cloudflare nameservers point to cloudflare now after whois search lisa.ns.cloudflare.com 173.245.58.131 thaddeus.ns.cloudflare.com 172.64.35.127 the domain is showing up on the dashboard too
Soham
Soham10mo ago
whats the SSL set to if you go to your domain settings? in cloudflare?
iainpgurney0000
iainpgurney000010mo ago
Yes it's cloudflare advanced ssl , it's now working for 3 out of 5 apps , seems an issue with the load balancer on digital ocean side now , nearly there and thanks for the SSL pointer
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