Unable to use pages project
Since a GitHub Outage last month I've been unable to use my Pages product at all. I can't trigger commits, retrigger old deploys. Etc. I was told I can open a support ticket, which I did, but nearing a month or more later I still can't do it lol.
At this point do I need to purchase Pro to get support that should otherwise be free? There's literally no way for me to fix this and I'm not getting any comms it's actually REALLY frustrating
17 Replies
etc.
Are there deployment logs / errors?
No, it's an instant fail.
grabbed a screenshot
Can you share your .pages.dev domain so I can escalate it to the team
playlessgames.pages.dev
Unfortunately this will be the second escalation I've had so I'm still a little bit :/
Do you have a ticket or reference for the first one?
I had it pushed by Erisa from this server
I do have a ticket for the issue I made manually after Erisa went on PTO
#2933941
It took almost a full week to get told "ask the community :)"
I followed up immediately and have had zero contact since Sep 20.
I've escalated again. Hopefully gets more traction this time
Following up, I've been working with email support to wait for the code change on Pages to fix my issue to no avail yet. We're both just kinda waiting for the proper fix. Next Monday we will be on month 3 of being unable to trigger deploys to our pages project.
I'm only following up here because I've seen other posts about not being able to deploy or issues related to deployment receive real time updates to their bug fix journey and I've been waiting almost 90 days for progress
@DeJay I believe I know which ticket you're referring to. If so, you should now be able to re-intall the pages app via github and things ought to work again
We just released the fix an hour or so ago
I've disconnected and reconnected Pages to my GitHub Org, then made a commit to the main branch associated with the project and no build was started still :/
Retrying an older build also fails like it would before, I can try waiting a few hours if the fix needs time to apply globally and update here
@DeJay just sanity-checking here, you recently went through the uninstall/reinstall process of Pages on GIthub?
So really just confirming you did the following:
1. Go to the installation settings page on Github https://github.com/organizations/Playlessgames/settings/installations
2. If the Cloudflare Pages installation is there, click
Configure, and click Uninstall 'Cloudflare Pages' (if there is no "Cloudflare Pages" installation, you don't need to do anything
3. Go back to the Workers & Pages overview page (https://dash.cloudflare.com/acct_id/workers-and-pages). Click Create application > Pages > Connect to git
4. Click the '+ Add account' button, click the Playlessgames organization, then click Install & Authorize.
5. Confirm that the you get redirected to the create project page, and that the Playlessgames organization shows up in the Github account list and that the repo SudaWebsite is shown as In Use.
6. Attempt to make a new deployment.GitHub
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I followed that step by step and got a build to start, the difference in what I did to that was starting the connection to GitHub through the
Workers & Pages new project flow
Thank you @JohnDotAwesomeThank you for your patience and sorry it took so darn long!