iOS photo loading problem

Good afternoon, I still have the same problem that I posted here a while ago. The issue is that Immich's automatic loading only loads jpg, when in reality it should load the original format of the .heic file. Any suggestion
10 Replies
Alex Tran
Alex Tran2y ago
are those assets has the cloud with check mark in it?
Gines Rico
Gines RicoOP2y ago
yes of course
Alex Tran
Alex Tran2y ago
Can you take a screenshot of the setting page > advanced section on the mobile app?
Gines Rico
Gines RicoOP2y ago
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Alex Tran
Alex Tran2y ago
You have alaways loding remote enable please disable that
Gines Rico
Gines RicoOP2y ago
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Alex Tran
Alex Tran2y ago
ah you are talking about the image are being upload as JPEG instead of HEIC I still don't have the answer for that I wonder if the your phone has some post processing automatically when the image is taken
Gines Rico
Gines RicoOP2y ago
Ah, bad luck. No, because from another application it does upload the .heic files along with the .mov
Gines Rico
Gines RicoOP2y ago
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Gines Rico
Gines RicoOP2y ago
but when I use the Immich application for automatic copy it does not do so, it uploads a jpg file

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