Issues with initial image upload with latest iOS app
I was setting up my server from scratch again and started facing errors during th initial upload from the iOS device. The images from android get uploaded( though I have not uploaded a lot from the endroid app lately). The logs from the app are below. The server is at 1.78.1. I ddon't see any errors in the server so not sure if there is any issue at the server side. Let me know if you still need to look at my docker-compose.
23 Replies
What is the issue you are seeing?
The images don't get uploaded and appear as broken pics
It appears as broken picture on the web?
Yeah both on web and mobile
It looks like microservice container on your server is not running correctly
Please provide the microservices and server logs
Attaching the logs and the docker compose too
Looks like thumbnail generation had issue when you upload the file, so thumbnail wasn’t generated correctly
Try run thumbnail generation job for missing one
What are you running Immich on?
@Alex I have tried that, but I don't hink it's the thumbnails, it's that the actual file looks missing, I get a 500 server error when I try to download the file bith on web and app. Also I see this only happening for the ios app.
What are you running Immich on?
it is a i3pc running linux
I think we ran into issue of database timeout when the server tried to encode videos and hogged the cpu
If I remember correctly no videos got uploaded, but probably ml hogging the cpu
should i try disabling ml for initial upload and enable them later?
Yes you can try that
We are hoping to return to this issue and make the upload process more robust
Sorry for the inconvenience
would a upload via cli be any different?
@Alex btw I'm running this on rootless docker, would that have any effect?
Depends on your system load
I don’t think so
if it helps, yesterday I had this issue, and just waiting for the thumbnail generator to do its work worked
@Alex I think I have enough logs to say that probably the other issue about multiple ios files having the same name - FullSizeRender*.jpg is the issue causing this. Please see the below logs:
Hmm 🤔 so this is a completely new instance, correct? Were these photos’ thumbnail get generated before?
yup I started everything fresh. These specific photos are new, but a lot of older photos are failing as well
It's not just thumbnails, I think they don't even make upto the upload directory
Hmm do you mind swiping the instance and start clean, make sure to try upload some and verify that they get generated correctly before trying a larger amount of assets
ok I'll try resetting everything