speed deviation with custom domain

Hello, trying to sending objects ( <= 100 MB) with custom domain.

The download speed deviation is severe on the same device, COLO. (40 mb/s to 6 mb/s, HKG)

I checked with several users and found that some users were very fast or slow even though COLO was different. (mostly HKG, KIX)

Could this be caused by a setup problem? Can I get some advice?

hdd_barOP•8/31/23, 3:24 PM

Also checked Header, it shows .
But download speed deviation is severe on same device

hdd_barOP•8/31/23, 3:27 PM

Some of the users who experienced a slowdown in which COLO was assigned to HKG had some improvements when connecting to KIX using WARP+.

hdd_barOP•8/31/23, 10:47 PM

It may be difficult to reproduce even in a public cloud environment because we cannot determine exactly what situation it occurs. I'll try and come back.

hdd_barOP•9/1/23, 1:28 PM

Check it via linode hosts, It seems not occurs in public cloud.

hdd_barOP•9/1/23, 1:28 PM

But some user still has deviation issues
(40 mb/s to 6mb/s, COLO HKG)

hdd_barOP•9/5/23, 1:42 PM

Can I get advices for this issue?

hdd_barOP•9/5/23, 2:53 PM

There are additional information that can be helpful.

The problem is occurring in both buckets created without giving location hint (APAC) to R2 buckets or without hint.

Most of the users were assigned to NRT or HKG Colo, and the problematic users had a very delayed TTFB time and a very slow download speed.

If you need the account information that has a problem, we can send you the information you need via DM or email.

hdd_barOP•9/9/23, 3:17 PM

Opened Support Ticket for this issue: #2926068