router factory reset got rid of port forwarding and will no longer work with servers

Okay so, recently my internet was being weird and so I had called for support (Spectrum), and unable to find solutions they did a reset which... failed to clarify it was a factory reset, and my port forwarding would be reset too. so i went to just set it up like usual, not too hard? same ports and all. however, no one can join and checking sites like canyouseeme or whatever minecraft server status things, theyre all offline and ports are considered closed. i double checked everything else- the firewall stuff, you know the drill- but that didnt change with the router reset of course. i run two servers from a desktop computer, self hosted. both are fabric servers- one creative one smp. both are joined with a custom sub domain name and not number ip. i have had them for a year and have had no issues until obviously now with the factory reset. not sure what else to do here (called for support and of course, not much help).
13 Replies
Admincraft Meta
Admincraft Meta•2y ago
Thanks for asking your question!
Make sure to provide as much helpful information as possible such as logs/what you tried and what your exact issue is
Make sure to mark solved when issue is solved!!!
/close !close !solved !answered
Requested by morrysillusion#0
ProGamingDk
ProGamingDk•2y ago
did u get a new ip? if so check if its cgnatted !cgnat
Carl-bot
Carl-bot•2y ago
We may have bad news for you :C
Open your router's configuration interface. Somewhere you'll see something like 'external' or 'public' IP. If your external IP is in one of the following ranges, you're basically screwed as long as portforwards go: - 10.0.0.0/8 - 172.16.0.0/20 - 192.168.0.0/16 - 100.64.0.0/10 - any IPv6 address/range - This shouldn't be a problem, but Minecraft's IPv6 support is still rather quirky. You're at your own but we're happy if you share your experience. You should ask your ISP for a public and IPv4 address (but this may cost you money). NB: your internal IP should and most probably will be in one of the first three ranges, don't mix them up
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morrysillusion
morrysillusionOP•2y ago
no, it doesnt look like my external/public IP fits those. and i did call support about port forwarding, which they did for me one their end to make sure, so i think they would have told me if that was the case right...? if that would stop port forwarding from happening at all? i went through the process from the very start too just to make sure i didnt miss anything on the way and everything fit the requirements like before so im quite sure it should be alright
Lunaiskey
Lunaiskey•2y ago
check to make sure that the device your hosting the servers from internal ipv4 address didnt change
TerrorByte
TerrorByte•2y ago
The things you need to check are: 1) Your router has a public IP 2) Your router is allowing connections on your server's port (Assuming you're using 25565 or 19132) 3) Your router is forwarding the correct port to the correct device (Did your internal device's IP change? If you had a static IP assigned before factory reset, $10 says it got removed and your internal device may not even be connected) 4) Your internal device doesn't have a firewall set to block connections on 25565 Check all of those 🙂
morrysillusion
morrysillusionOP•2y ago
ill def be checking the IP once i am back to my computer-- it seemed the same but ill have to check and compare it to the srv record n stuff for the sub domain as that would give me the answer on if it did actually change (not like i recall off the top of my head what it was lol). i did have a public ip that was static so, there is a chance it did change
TerrorByte
TerrorByte•2y ago
If your public IP was static that means it does not change, so your ISP would give you the same one even after a factory reset. I'd be surprised if your ISP allows you a static IP without you paying for business grade internet, but then again my ISP is the suckiest of all of them and you cannot change my mind, so YMMV with local ISPs or something (Cox Communications for those wondering). Anyway, just verify your public IP and make sure your internal device, if it had a static IP reservation, still has that reservation. Side note, if you don't have a static public IP like most of America, use something like ddclient or cloudflare-dns. ddclient was my client of choice when I needed it and it was fantastic!
morrysillusion
morrysillusionOP•2y ago
is static ip and 'reserved ip' the same or different? you say reserve and static so i wanted to make clarify there. when i port forward on the spectrum app and i tick it on it states 'reserve ip' and i assumed that was in fact the same as a static ip. but yes i did mix up your statement on what ip changes so. regardless i will still check when i get to it lol
TerrorByte
TerrorByte•2y ago
Same thing, interchangeable terminology. My bad!
morrysillusion
morrysillusionOP•2y ago
okay so, i was checking my ip back to back with my sub domain A record bc thats the only place i would be able to know if it changed easily. and it does look to me like it changed... its been a hot minute since i did those (well like, a year) and i want to make sure i understand this right just so im not confused-- the system ipv4 is the minecraft server ip, yes? the system one is also different from the public one too? its what the A record needs and yeah... its not the same as my system or public ipv4. my records for the sub domains look to be using my system ivp4 ip and its def not the same one now. (the ip is formated like 111.222.1.333 just like my internal ip so.) however... i did just change my sub domain (for one server) to have the same ip i now have on my system and it still doesnt seem to be showing it as 'online' on any of those sites to check if a server is up actually scratch that-- the servers on the A record previously had the ips formatted like 111.22.333.444. but ig that doesnt matter much, it doesnt match anyways lol. still not entirely sure if i had the internal or public one put in there either way considering i need to specifically check off 'reserve ip' on the spectrum app to port forward,m perhaps that is why it changed? it turned off the reserved ip when it factory reset...? idk. sorry i just did a bit more trouble shooting and- looks like my server appears online with the public IP typed in to one of those server status websites, but i guess my sub domain doesnt seem to working with it, despite having changed the IPs. which explains my previous trouble with not being able to connect. If you know anything about setting up a custom sub domain let me know lol? tho i am pretty sure i did this all fine, just changed the old IP to the new ones...
ProGamingDk
ProGamingDk•2y ago
DNS propergation can take up to 24 hours
morrysillusion
morrysillusionOP•2y ago
hmm, alright, ill keep waiting then. last time it was pretty quick so

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