Immich•2y ago

Heic files not being rendered and are looking like they are corrupted

So I have a problem: I uploaded my whole library using CLI importing tool along with mobile app on my iphone, and some of heic (live) photos are working all good, but there are many of them not being rendered (See attached images). Although if I download an image and change its extension from .heic to .mov, it is being played as a videofile. Is there anything I can do to have my files rendered in immich, even if only as a video file? Thank you!

14 Replies

FreyOP•2y ago

My docker-compose:

FreyOP•2y ago

docker-compose.yml

FreyOP•2y ago

my env:

FreyOP•2y ago

env

bo0tzz•2y ago

Are the background jobs still running?

FreyOP•2y ago

Nope, they are done days ago

bo0tzz•2y ago

Have you tried rerunning them? Are there any errors in the microservices logs?

FreyOP•2y ago

I tried rerunning them but I didn't look to logs at the moment of rerun. Which jobs should I rerun to be able to provide more info on this?

bo0tzz•2y ago

Thumbnail generation should be the main one

FreyOP•2y ago

Got it, I'll restart it and will be back with some logs, thank you So basically all the errors on heic files are looking like this:

[Nest] 1  - 07/11/2023, 2:32:27 PM   ERROR [JobService] Unable to run job handler: Error: Input file has corrupt header: magickload: Magick: improper image header `upload/library/admin/2023/2023-06-25/2019-01-17 19-28-18_1577306611.HEIC' @ error/tga.c/ReadTGAImage/239 (null)
[Nest] 1  - 07/11/2023, 2:32:27 PM   ERROR [JobService] Error: Input file has corrupt header: magickload: Magick: improper image header `upload/library/admin/2023/2023-06-25/2019-01-17 19-28-18_1577306611.HEIC' @ error/tga.c/ReadTGAImage/239 (null)
[Nest] 1  - 07/11/2023, 2:32:27 PM   ERROR [JobService] Object:
{
  "id": "99323bd6-0159-4b89-98ad-516cff5f91ba"
}

[Nest] 1  - 07/11/2023, 2:32:27 PM   ERROR [JobService] Unable to run job handler: Error: Input file has corrupt header: magickload: Magick: improper image header `upload/library/admin/2023/2023-06-25/2019-01-17 19-28-18_1577306611.HEIC' @ error/tga.c/ReadTGAImage/239 (null)
[Nest] 1  - 07/11/2023, 2:32:27 PM   ERROR [JobService] Error: Input file has corrupt header: magickload: Magick: improper image header `upload/library/admin/2023/2023-06-25/2019-01-17 19-28-18_1577306611.HEIC' @ error/tga.c/ReadTGAImage/239 (null)
[Nest] 1  - 07/11/2023, 2:32:27 PM   ERROR [JobService] Object:
{
  "id": "99323bd6-0159-4b89-98ad-516cff5f91ba"
}

Alex Tran•2y ago

Hmm this is strange, can you remove those files from the web interface and upload them from the mobile app again?

FreyOP•2y ago

Okay, it seems more of an issue than I thought. I thought maybe HEIC files are corrupted or something and because of this Immich couldn't properly process them, but then I shot a short video on my Iphone, uploaded it using mobile app and here is what I got: [Nest] 1 - 07/14/2023, 12:04:43 AM ERROR [JobService] Unable to run job handler: Error: Input file is missing: upload/library/admin/2023/2023-07-12/FullSizeRender+2.jpg [Nest] 1 - 07/14/2023, 12:04:43 AM ERROR [JobService] Error: Input file is missing: upload/library/admin/2023/2023-07-12/FullSizeRender+2.jpg

FreyOP•2y ago

Whan I download the file from Immich, it is being properly played as .mov file (and names as FullSizeRender.mov)

FreyOP•2y ago

Also here is the downloaded file for broader context:

Gaming

Programming

Heic files not being rendered and are looking like they are corrupted

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