92 Replies
We can do it in a thread here! 😄
Thats better!
For .ml, I have [email protected]
I am checking it now.
do i have to receive something?
Does that email address still exist?
Yes, it does
Okay
should i screen share?
I don't think this is it, but can you go into the DNS settings of
harmon.ml and remove the TXT record that starts with v=DMARC1; p=none?
That seems to be for a different mail providerv=DMARC1; p=none; sp=none; rua=mailto:[email protected]!10m; ruf=mailto:[email protected]!10m; rf=afrf; pct=100; ri=86400
?
yea that one
Deleted
Okay. Can you try sending to your custom address again?
Btw for the record, I am sending the mail from a different account
And now, we wait
What does it show in the overview?
And in the activity log?
Should be just below that in the overview
If you click that open, is there any more informatioin about why the delivery failed?
Address does not exist
Is it alright if I try to send you an email from my account?
Its alr
Do you want me to screenshare?
I got your mail
No that's alright. Did you recieve the email I sent?
Okay good
Then how cant i receive others?-
I sent it directly to your gmail
Oh
Not my custom mail
Can you just double-check that the catch all address is 100% that same gmail address?
I have verified it, let me check tho.
it is the same
Btw sorry if im taking or wasting your time, Im just new and I do not know anything about this.
that's fine haha, happy to help
This is very odd. The email seems to be getting to Cloudflare alright, but then it can't forward it because suposedly the address doesn't exist, even though it does
I know right? Its weird and i cannot get into any of my account.
I hope i didnt break cloudflare, probably didnt but.. I still cant understand!
Can you try setting up an actual route, so not a catch-all?
Should i disable catch-all?
Yea give that a try
I've sent you an email on that custom address. Do you see it in the activity log?
I dont
proof:
The other .com.tr was working, but it stopped working too!
I believe you haha
Can you try sending another email to it yourself? I might've just typoed it
alr, let me try
I've sent it
how long should i wait?
Oh! I got your mail
You did?
Awesome!
What was the problem?
Does it show in the activity log?
No clue! haha
Well why am i still not recieving my own mail?
It does not-
Maybe it's just taking a bit?
that's.... very strange
again, proof just in case
I've included the footer soo that you can see the end
Oh wow, it does not show in all results. But it does show when i change it to forwarded.
why did i get this? I sent my test mail from a completely different gmail
If you reload the page now, does it also show in all results?
Still no
Not sure... That doesn't seem like it should happen
Did you still get the email?
Nope
I only got urs
Can you try to see if you get that roblox email?
How long should i wait?
for some reason, I do not get mails from custom domains. I only get mails from @gmail.com etc.
I've tried sending a normal mail from my [email protected] and it worked. But when i tried [email protected] It didnt.
What do you mean by that?
How are you sending the emails from the "harmon.com.tr" domain?
I am using sendinblue
Were you doing that the entire time while testing this?
What do you mean by that?
When you were sending an email to yourself, were you sending it from the harmon.com.tr address, or the gmail address?
I tried both.
The gmail address worked.
I still do not get roblox tho
Are you sure the sendinblue thing is working properly?
I am pretty sure
Is it okay if i try sending you a mail?
Sure
Well, at least it was working. We will find out if it still works or not.
I've sent you a mail
Okay, I recieved that
This is all very strange. I can't seem to replicate the email not working bit, but at least you seem to be able to recieve emails again now
well, only from gmail. Which is pretty strange
Is it possible to get like the mails manually using you?
If you mean via some internal thing, I'm not a CF employee (those are orange in this server), so I'm afraid not. But it's getting quite late here, so I have to head off for the night. I'll check back here tomorrow, let me know if it works, or if you've tried anything else if that did anything!
Alr, i will probably head off too. (Edit: I forgot to thank you. Thank you for your help, It at least helped me get mails from other.)
If possible, we will continue tomorrow.
But please do let me know if you have any other jobs to do.
Soo i wont disturb you
okay i am soo confused rn
but as we can see, it goes to.. [email protected]?
My brain stopped working...
I'm guessing you're saying the inbox you are in is [email protected] and not contact.mentall? Not sure why you highlighted the To line, that's just going to be preserved in the forward
There can be a fair bit of delay between updating email config and it becoming active, I've noticed up to 10-15 minutes sometimes. If you check under Email -> Email routing -> Overview, "Routing status" should be "Enabled", if it's "Syncing", then it's not active yet
It is synced. And yes, you're guessing is correct.
I had that option for 1 month
I think both of my domains are sort of broken, i have literally no idea
I will try resetting the DNS and re-doing everything
Email routing is special and seperate from everything else
if anything, I would just add a single normal route and flip the wildcard on/off, and wait a bit for it to sync, and then try another test email
we did try that
Im only getting mails from Gmail
and it's still sending to the wrong one too? Or just not receiving from others?
Well there are 2 seperate domains.
The ".com.tr" is literally forwarding the mails to another account
and the ".ml" does not even get mails other than Gmail
This started happening in ".com.tr" too!
and did you try the add a single route/turning wildcard on/off etc on the com.tr, or only on the .ml?
Both.
I've read the forms
There was an employee that said like i manually enabled something
I do not remember what he manually enabled tho
Last time you shared a screenshot of the activity log, from the .ml, it was just everything being forwarded fine after a few fails, since then have you tried recieving from a non-gmail address and it failed, or no?
It failed.
I've tried sending mails from my ".com.tr" and it failed.
then i tries getting mail from "roblox.com", failed
What was the log message about them?
let me check
It does not show up on logs.
I gtg, sadly.
Might need to give it a second, the activity log take a few minutes
No worries
Can we continue tomorrow?
Like 9 am GMT+3
Its been more than 30 minutes sir
Yea sure, the activity log result would be helpful.
It kinda sounds like to me there was just some silliness with getting routes to work fine, I think there has been causes in the past where just enabling the wildcard alone didn't work, plus the sync delay.
Just because it's worth mentioning, Email Forwarding is not really a recommended practice, espesically not if you don't have full control over the destination service. There's been quite a few issues with gmail rate limiting forwarded emails due to spam/etc (you'd see that in activity log under delivery failed), it might just be that being the issue now, wouldn't be surpised.
If the mail is critical for you to receive, don't use email forwarding
I will try re-installing everything
tomorrow
Gn! Thank you for your help.
One other thing, you mentioned trying to send from your com.tr?
harmon.com.tr. 0 IN TXT "sendinblue-code:f5f0b6fb809811e65c7c6d10929acc7f"
harmon.com.tr. 0 IN TXT "v=spf1 include:_spf.mx.cloudflare.net ~all"
I see the sendinblue verification, but nothing in the spf record about it, probably soft failing, although that should still be logged, def worth fixing if you intend to use it to send email