Admincraft•2y ago

Players struggling to connect

Hey, we have a few players who always struggle to connect to the server. They get timed out messages. This is the console when they try to join, is there anything in here that suggests why they struggle so much?

[10:46:08 INFO]: UUID of player PlayerName is xxxxxx-bb57-xxxxx-bc1b-c3dc5dfe5c0f
[10:46:25 INFO]: [zAuctionHouseV3 v3.1.3.2] /home/container/plugins/zAuctionHouseV3/items.json successfully saved !
[10:46:26 INFO]: PlayerName[/x.x.x.x:57103] logged in with entity id 167720 at ([world]-12605.45604546469, 69.0, -5506.950491177491)
[10:46:26 INFO]: false
[10:46:26 INFO]: → PlayerName
[10:46:44 INFO]: PlayerName lost connection: Disconnected
[10:46:44 INFO]: ← PlayerName
[10:47:01 INFO]: UUID of player PlayerName is xxxxxx-bb57-xxxxx-bc1b-c3dc5dfe5c0f
[10:47:01 INFO]: Disconnecting com.mojang.authlib.GameProfile@70029303[id=xxxxxx-bb57-xxxxx-bc1b-c3dc5dfe5c0f,name=PlayerName,properties={textures=[com.mojang.authlib.properties.Property@5113c14d]},legacy=false] (/x.x.x.x:57110): You must wait 26 seconds before logging-in again.
[10:47:01 INFO]: com.mojang.authlib.GameProfile@70029303[id=xxxxxx-bb57-xxxxx-bc1b-c3dc5dfe5c0f,name=PlayerName,properties={textures=[com.mojang.authlib.properties.Property@5113c14d]},legacy=false] (/x.x.x.x:57110) lost connection: You must wait 26 seconds before logging-in again.

[10:46:08 INFO]: UUID of player PlayerName is xxxxxx-bb57-xxxxx-bc1b-c3dc5dfe5c0f
[10:46:25 INFO]: [zAuctionHouseV3 v3.1.3.2] /home/container/plugins/zAuctionHouseV3/items.json successfully saved !
[10:46:26 INFO]: PlayerName[/x.x.x.x:57103] logged in with entity id 167720 at ([world]-12605.45604546469, 69.0, -5506.950491177491)
[10:46:26 INFO]: false
[10:46:26 INFO]: → PlayerName
[10:46:44 INFO]: PlayerName lost connection: Disconnected
[10:46:44 INFO]: ← PlayerName
[10:47:01 INFO]: UUID of player PlayerName is xxxxxx-bb57-xxxxx-bc1b-c3dc5dfe5c0f
[10:47:01 INFO]: Disconnecting com.mojang.authlib.GameProfile@70029303[id=xxxxxx-bb57-xxxxx-bc1b-c3dc5dfe5c0f,name=PlayerName,properties={textures=[com.mojang.authlib.properties.Property@5113c14d]},legacy=false] (/x.x.x.x:57110): You must wait 26 seconds before logging-in again.
[10:47:01 INFO]: com.mojang.authlib.GameProfile@70029303[id=xxxxxx-bb57-xxxxx-bc1b-c3dc5dfe5c0f,name=PlayerName,properties={textures=[com.mojang.authlib.properties.Property@5113c14d]},legacy=false] (/x.x.x.x:57110) lost connection: You must wait 26 seconds before logging-in again.

20 Replies

Admincraft Meta•2y ago

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Requested by ohsogamer#0

Snow Kit•2y ago

If you're using purpur, you could try enabling use-alternative-keepalive https://purpurmc.org/docs/Configuration/use-alternate-keepalive

OhSoGamerOP•2y ago

it is pufferfish i think, whatever that is?

Discount Milk•2y ago

you must wait X seconds before logging-in again

That's not a vanilla message Nor is it in any proxy solution I know

Snow Kit•2y ago

Apparently grief prevention uses that exact wording

Discount Milk•2y ago

Weird

Snow Kit•2y ago

double checked, and yeah

Discount Milk•2y ago

https://docs.griefprevention.com/configuration/#anti-spam-configuration Today I learned

GriefPrevention Documentation

Setup+Configuration

How to configure GriefPrevention to your particular requirements (although the defaults will suit most!)

OhSoGamerOP•2y ago

I have disabled the spam feature of griefprevention, I may swap my server.jar to a purpur one later today and see if the alternative keepalive keeps some users online

Snow Kit•2y ago

purpur is built on top of pufferfish, and shouldn't change any behaviors by default

Discount Milk•2y ago

It is very unlikely that it would help tbh.

OhSoGamerOP•2y ago

I swapped from one host to a new host to try and fix lag issues, I may have to swap back if people can't physically join

Discount Milk•2y ago

The premise of the purpur alternative keepalive works on the assumption that the TCP protocol lets packets drop without resending them natively. Which isn't how TCP works.

Snow Kit•2y ago

Yeah, I was wondering how much it actually helps tbh

OhSoGamerOP•2y ago

I keep having crashes on top of the connection issues, all great stuff for player retention 🤣

Snow Kit•2y ago

I will say that at least where I work, we'll try to report connection issues to our service providers and hopefully sort everything out for our customers just unsure what policies other hosts have for connection issues

OhSoGamerOP•2y ago

they set up a direct ip for us, bypassing their ddos protection (i presume cloudflare) didn't seem to do much

Snow Kit•2y ago

yeah, that's funky I know that OVH Quebec has really big connection issues in parts of the US (or did like 3 years ago)

Discount Milk•2y ago

Have the timing out users do Winmtrs https://docs.bloom.host/extras/ping-issues/

Bloom.host

How to diagnose and fix ping issues | Docs

This guide will help you diagnose and potentially fix ping issues.

Discount Milk•2y ago

100 pings is a good sample size.

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