weird bug where a single person is inside blocks and wont connect properly.

i run a server, and someone who was playing regularly suddenly got connection, they were falling through blocks and when i teleported to them they were standing still, slightly levitated, no amount of killing brought them back. they restarted their router, game, pc, reinstalled minecraft, used different clients, i deleted all their playerdata from the server files to see if that helped. none of this did anything, they join, spawn inside the floor for them and look normal to the rest of us. after about 30-60 seconds they get an error that says internal exception: java.net.SocketException: Connection Reset. they can join EVERY other server and it works fine. this is the only person who has expeienced this on my server, and absolutely cannot find anything online about this. they cannot see anyone else moving, see any item drops or anything you would usually see.. they can now run around and i can see them most of the time running but they cannot see me moving. so theres a tiny bit of progress. but still the issue as a whole needs to be resolved. (i have never seen anything like this, i genuinely dont know what to do, and googling doesn't help at all) please, any help is VERY GREATLY appreciated.
19 Replies
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Requested by grimcyanide#0
Grim
GrimOP2y ago
please ask any and all questions and i will respond asap (i understand the original message may be a bit hard to read because i typed it so quickly, but if you need clarification, just ask)
Mortis
Mortis2y ago
honestly may be a ping issue @Grim
Grim
GrimOP2y ago
i thought that but they have good ping on all other servers and no issues at all
Mortis
Mortis2y ago
Wheres your server located?
Grim
GrimOP2y ago
germany i believe
Mortis
Mortis2y ago
do you know where the player is roughly located? like country wise
Grim
GrimOP2y ago
canada
Mortis
Mortis2y ago
normally they'd get 90-150+ ms ping
Grim
GrimOP2y ago
they've been consitantly at about 100ish ping for the past 3 or 4 days
Mortis
Mortis2y ago
if they join other servers no issues
Grim
GrimOP2y ago
correct
Mortis
Mortis2y ago
how much testing do u wanna do?
Grim
GrimOP2y ago
uhm, im not sure, id like to get it sorted but i dont want to restart the server more than once or twice if it can helped. just because all of the other players
Mortis
Mortis2y ago
like if you really want to help then maybe stop server, store everything in one folder temporarily, create a "new world with no plugins" and see if he can join fine and after that put files back to see if it works or not I kinda think its a ping issue with the host and his side but the above may help
Grim
GrimOP2y ago
i can try that,
Mortis
Mortis2y ago
also maybe try a less active time like tell him "hey i wanna help but i dont wanna sacrifce playTime for ppl so we may need to do this at X time but if its not possible then thats fine" or schedule a day of maintenance
Grim
GrimOP2y ago
ok, suddely it's fixed -_- sorry for wasting your time.. idk what they did. but they should have done it ages ago.
Mortis
Mortis2y ago
👍 all good im glad your issue has been resolved. @Grim , i have marked your thread as solved!

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