Cloudflare Developers•2y ago

Cloudflare DNS issue (getaddrinfo ENOTFOUND) with Cloudflare pages site

Getting this error: getaddrinfo ENOTFOUND at https://texmexcleaning.com Here is the pages site that it is setup to cname to: https://texmexcleaning-com.pages.dev/ Went down at 2023-06-06 04:54:31.779 (UTC) It's done this a lot, but it usually resolves within 60 seconds so I never troubleshot it further. This is now going all night. Anyone know what I can do to troubleshoot? DNS image attached

Austin Cleaning Service - Tex-Mex Cleaning

Trusted, local, high quality cleaning service in Austin, TX.

9 Replies

Hello, I’m Allie!•2y ago

Globalping seems to be showing it working fine, might be something borked on your local network/DNS resolver?

jdkdevOP•2y ago

jdkdevOP•2y ago

weird, I just tried it and it's not giving me the same results well, I did a ping test

Chaika•2y ago

Domain Status: clientHold https://icann.org/epp#clientHold Your domain has been suspended by your registrar, who seems to be tucows. You'll have to reach out to them to fix the issue. Usually client holds are used for disputes, lack of payment, etc

EPP Status Codes | What Do They Mean, and Why Should I Know? - ICANN

jdkdevOP•2y ago

thanks!, where did you find the domain status?

Chaika•2y ago

The easiest way is whois via cli

whois texmexcleaning.com
...
Domain Name: TEXMEXCLEANING.COM
Registry Domain ID: 2271995181_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.tucows.com
Registrar URL: http://tucowsdomains.com
Updated Date: 2022-06-04T10:20:54
Creation Date: 2018-06-05T20:16:16
Registrar Registration Expiration Date: 2023-06-05T20:16:16
Registrar: TUCOWS, INC.
Registrar IANA ID: 69
Reseller: Hover
Domain Status: clientHold https://icann.org/epp#clientHold
...

whois texmexcleaning.com
...
Domain Name: TEXMEXCLEANING.COM
Registry Domain ID: 2271995181_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.tucows.com
Registrar URL: http://tucowsdomains.com
Updated Date: 2022-06-04T10:20:54
Creation Date: 2018-06-05T20:16:16
Registrar Registration Expiration Date: 2023-06-05T20:16:16
Registrar: TUCOWS, INC.
Registrar IANA ID: 69
Reseller: Hover
Domain Status: clientHold https://icann.org/epp#clientHold
...

otherwise there is a few online whois tools that would probably show you the same thing

jdkdevOP•2y ago

oh nice, I didn't know it had that

Chaika•2y ago

yea dig and whois can help you figure out the vast majority of DNS problems. i.e in this case dig texmexcleaning.com returned

; AUTHORITY SECTION:
com.                    463     IN      SOA     a.gtld-servers.net. n

; AUTHORITY SECTION:
com.                    463     IN      SOA     a.gtld-servers.net. n

The authority for com, indictating it wasn't resolving at all, which was a clue to look at whois anyway you'll have to contact your registrar, I guess it's Hover reselling tucows or something. Hopefully they get it resolved quickly.

jdkdevOP•2y ago

yeah, all good. That's on the client in this case. I just wanted to make sure it wasn't on my end thanks for the support!

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Cloudflare DNS issue (getaddrinfo ENOTFOUND) with Cloudflare pages site