stuck on loading screen

Everytime i launch valorant, i am stuck on a black screen while the background music is playing, please help, i tried everything including factory reseting my pc
53 Replies
♰ 𝓙𝓲𝓷𝔁 ♰
Have tried completely wiping the Valorant save? and redownloading it
PRES LEG1T
PRES LEG1TOP2y ago
ye
♰ 𝓙𝓲𝓷𝔁 ♰
Not sure then? Is your monitor capable of running the graphics at that refresh rate that it is set to? I presume so?
PRES LEG1T
PRES LEG1TOP2y ago
yes i used to play valorant on the exact monitor 2 weeks ago
♰ 𝓙𝓲𝓷𝔁 ♰
Not sure then
Deleted User 7dg36792
Hello @leg1tval, Sorry that you're experiencing this issue. I will be trying to help you today with fixing the issue you're experiencing 🙂 Please follow the information I have left below. This may help with fixing your issue, If not please ping me and let me know for further assistance. Goodluck!
1. Open your file explorer, Select the Disk your valorant game is installed in, Press "Riot Games" folder, Press "VALORANT" Folder, Press "Live" Folder, Then you should find the "VALORANT" Application File, Press SHIFT + Right Click the file and select "Properties", select the "Compatibility" Tab, Press and Check the "Disable Fullscreen Optimizations" & "RUn this program as an administrator". Check the "Run this program in Compatibility Mode", Select the latest windows version (If windows 10 isn't here select Windows 8), Press "Apply" & OK. Go back to the "Live" Folder above "VALORANT" you should find a folder called "ShooterGame" click on it, click on "Binaries" Folder, Click on "Win64" Folder, Scroll down you should find an Application File called "VALORANT-Win64-Shipping" Press and right click on it, Press properties, and do the same thing we done to the "VALORANT" file.
2. Open up your task manager, Go to "Details" tab, scroll down look for a "RiotClientServices" folder, Right click on it press "Set priority", make it Above Normal or High. Exit out.
3. After go to your Computer Search Bar and type in "edit the system environment variables" you should get a Control Panel option, click on it, Go to "Advanced" tab, press "Enviroment Variables..." Click "New" for User Variables not System Variables, Make the Variable Name "– OPENSSL_ia32cap" and Variable Value "~0x200000200000000". press OK, then OK again, then OK again.
4. Make sure to have your Graphic Drivers up to date & have the recent driver updated, If you're not sure how, Go to your search bar and look up "Device Manager" look for "Display Adapters" double click on it, Right click on your graphic card and chose "Update Driver" select "Search automatically for Drivers".
5. Press and hold "Windows key + R" type in "services(place a dot)msc" inside the box, Press the V key to find the "vgc" Service, Double click on the vgc service, make the "Startup Type:" "Automatic" And press "Start" for the Service Status.
6. Restart your PC
1. Open your file explorer, Select the Disk your valorant game is installed in, Press "Riot Games" folder, Press "VALORANT" Folder, Press "Live" Folder, Then you should find the "VALORANT" Application File, Press SHIFT + Right Click the file and select "Properties", select the "Compatibility" Tab, Press and Check the "Disable Fullscreen Optimizations" & "RUn this program as an administrator". Check the "Run this program in Compatibility Mode", Select the latest windows version (If windows 10 isn't here select Windows 8), Press "Apply" & OK. Go back to the "Live" Folder above "VALORANT" you should find a folder called "ShooterGame" click on it, click on "Binaries" Folder, Click on "Win64" Folder, Scroll down you should find an Application File called "VALORANT-Win64-Shipping" Press and right click on it, Press properties, and do the same thing we done to the "VALORANT" file.
2. Open up your task manager, Go to "Details" tab, scroll down look for a "RiotClientServices" folder, Right click on it press "Set priority", make it Above Normal or High. Exit out.
3. After go to your Computer Search Bar and type in "edit the system environment variables" you should get a Control Panel option, click on it, Go to "Advanced" tab, press "Enviroment Variables..." Click "New" for User Variables not System Variables, Make the Variable Name "– OPENSSL_ia32cap" and Variable Value "~0x200000200000000". press OK, then OK again, then OK again.
4. Make sure to have your Graphic Drivers up to date & have the recent driver updated, If you're not sure how, Go to your search bar and look up "Device Manager" look for "Display Adapters" double click on it, Right click on your graphic card and chose "Update Driver" select "Search automatically for Drivers".
5. Press and hold "Windows key + R" type in "services(place a dot)msc" inside the box, Press the V key to find the "vgc" Service, Double click on the vgc service, make the "Startup Type:" "Automatic" And press "Start" for the Service Status.
6. Restart your PC
PRES LEG1T
PRES LEG1TOP2y ago
thank you, i will try it out rn @Deleted User 7dg36792 what about windows 11 still windows 8?
Deleted User 7dg36792
Select the latest version you see. If you see windows 11 select it. If you don't. select 8
PRES LEG1T
PRES LEG1TOP2y ago
ok @Deleted User 7dg36792 , i don't find riotclientservices in task manager
Deleted User 7dg36792
Do you have the Riot Client up and running?
PRES LEG1T
PRES LEG1TOP2y ago
no do it need to
PRES LEG1T
PRES LEG1TOP2y ago
ok do i need to log in as well?
Deleted User 7dg36792
No, Just lunch the Client.
PRES LEG1T
PRES LEG1TOP2y ago
ok @Deleted User 7dg36792 , i can now see the loading screen but it is frozen, still got the music
Deleted User 7dg36792
Can you provide me with a screenshot
PRES LEG1T
PRES LEG1TOP2y ago
ok
PRES LEG1T
PRES LEG1TOP2y ago
No description
Deleted User 7dg36792
So you're stuck in the loading screen?
PRES LEG1T
PRES LEG1TOP2y ago
yes it was a black screen after following your information, it is no longer black screened but now stuck on loading Is it my computer's problem or the launcher problem
Deleted User 7dg36792
have you restarted your computer
PRES LEG1T
PRES LEG1TOP2y ago
il try restart again
Deleted User 7dg36792
press & hold "Windows Key + R" and type in "%localappdata%" find the VALORANT folder and click on it, click on the "Live" folder, Delete all the folders inside they should be called: (Config, Crashes, Logs, and webcache) and restart ur pc after.
PRES LEG1T
PRES LEG1TOP2y ago
it worked , tysm ty but it froze again
Deleted User 7dg36792
How so?
PRES LEG1T
PRES LEG1TOP2y ago
the game launched, but it froze
Deleted User 7dg36792
send screenshot
PRES LEG1T
PRES LEG1TOP2y ago
can we get onto a vc because it is hard to explain with a screenshot
Deleted User 7dg36792
hm, I cannot at the current moment, sorry.
PRES LEG1T
PRES LEG1TOP2y ago
il screenshot then
PRES LEG1T
PRES LEG1TOP2y ago
it froze here
No description
Deleted User 7dg36792
can you hear the music? is the game fully frozen or just not loading.
PRES LEG1T
PRES LEG1TOP2y ago
yes
Deleted User 7dg36792
wdym yes?
PRES LEG1T
PRES LEG1TOP2y ago
i can hear the music all time
Deleted User 7dg36792
okay, Try fully deleting and reinstalling valorant and redo the steps if needed.
PRES LEG1T
PRES LEG1TOP2y ago
ok please wait how do i know if valorant is fully deleted
Deleted User 7dg36792
by typing in VALORANT in your search bar, and pressing uninstall and deleting it.
PRES LEG1T
PRES LEG1TOP2y ago
i did all the steps but now it is again a black screen
Deleted User 7dg36792
Have you tried the method above again?
PRES LEG1T
PRES LEG1TOP2y ago
all of them
Deleted User 7dg36792
So, you're back to your original problem?
PRES LEG1T
PRES LEG1TOP2y ago
yes
Deleted User 7dg36792
Then there is a issue during the methods or deleting/reinstalling valorant, Try reinstalling valorant & vanguard again.
PRES LEG1T
PRES LEG1TOP2y ago
ok
Deleted User 7dg36792
aswell as the Riot Client.
PRES LEG1T
PRES LEG1TOP2y ago
ok i can't even delete it, i pressed the uninstall button but nothing happend
Deleted User 7dg36792
Yeah then there is a issue during the deletion / reinstalling process.
PRES LEG1T
PRES LEG1TOP2y ago
what should i do
Deleted User 7dg36792
try googling the uninstalling issue as i'm probably gonna head to bed in a minute. I can assist you further tomorrow.
PRES LEG1T
PRES LEG1TOP2y ago
i mean, it says it is getting uninstalled but nothing happend
Deleted User
Deleted User2y ago
Try doing f11 or alt + enter and see how that works for ya
PRES LEG1T
PRES LEG1TOP2y ago
it worked ty

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