Hello team
sorry for my earlier post. just found this area here.
I am running a fresh installation on debian 11 and freshly pulled images. Server is on v1.49. Manual Upload works. Setting up the app did work on a earlier version.
The app before the update told me that the server is outdated and showed server version v0.0. After the update the app stays black. This happens on ClayxOS on app version 1.47.0 from F-Droid
on the server side I can see that the used storage is getting higher. and files are uploaded to those structures. The app keeps pushing the files to the server - but on the client only a blackscreen.
I will try to verify tomorrow on a different device.
... the weird thing is that the App still uploads files, but they are not available within the UI of the server.
:/opt/immich# du -h
4.0K ./6b4fe5a3-a4c9-4635-ab19-3243bb84165d/original/WEB
5.5G ./6b4fe5a3-a4c9-4635-ab19-3243bb84165d/original/cac84bc5674f1d698d4080b11be3132ebfcf4a2d7400146f879def9a0e169624
5.5G ./6b4fe5a3-a4c9-4635-ab19-3243bb84165d/original
260K ./6b4fe5a3-a4c9-4635-ab19-3243bb84165d/2023/2023-02-06
264K ./6b4fe5a3-a4c9-4635-ab19-3243bb84165d/2023
64K ./6b4fe5a3-a4c9-4635-ab19-3243bb84165d/thumb/WEB
68K ./6b4fe5a3-a4c9-4635-ab19-3243bb84165d/thumb
5.5G ./6b4fe5a3-a4c9-4635-ab19-3243bb84165d
5.5G .
My manually uploaded testfile via UI is visible and on a different path on the system too ... --> ./6b4fe5a3-a4c9-4635-ab19-3243bb84165d/2023/2023-02-06
I am happy to provide debugfiles and help to resolve the issues.
š
56 Replies
Did you update your docker-compose? Some changes in 1.48 i belive it was
So files are uploading but not showing up in the web client?
Can you look at the server and microservices container logs?
after upgrading the app i am stuck at the immich logo .. I will check the compose files now.
nothing in the webclient, except the test file you can see in the sceenshot attached
How did you upload that file or why does that one show up?
that one i uploaded though the web UI
So that works fine?
How did you upload the files that are not showing up?
Web UI is fine.. the app did upload the files whilst having the blackscreen
If you go to server status does it show a large count for assets for your user?
na ... it uploaded 5.6 GB and showing this:
but shows the usage here:
Is this a new instance?
i got confused by the different structure...
the Pictures that get uploaded by the Web UI are stored differently than those from the app ...
That's not true, they should both get moved out of originals one they are successfully processed
The server stats page only shows one asset in the system, which matches what is ok the main timeline.
ok that is how it works . ok - was not aware of that . just seen that the web picture is here: ./6b4fe5a3-a4c9-4635-ab19-3243bb84165d/2023/2023-02-06
and the others are all in ./6b4fe5a3-a4c9-4635-ab19-3243bb84165d/original/cac84bc5674f1d698d4080b11be3132ebfcf4a2d7400146f879def9a0e169624
Did your accidentally delete the database or something when reinstalled immich?
its all fresh - just did a reinstall of the server from scratch. did try it 2 weeks ago everything did work amazingly. installed right now the production system and boom š
Right so you will have to reupload all your files after the reinstall.
You aren't saying you've already uploaded all your mobile photos after the reinstall are you?
I assume that thats what the app did, as I see only the immich logo on the app.
did upgrade the compose file - but no change so far
`````` so this are the server logs. ... there are as well some exceptions ...
I think the app is running and working as expected. You seem to have files in the upload folder from a previous installation.
no - i dont have a previous installation - this was all st up new and fresh. The previous installation was on a different server ... and the directories were before the installation empty -.- ...
Can you take a new picture on the mobile device and confirm if it uploads or not?
still having the frozen screen with the logo in the middle ...
On the mobile screen? Can you try with an APK not from fdroid?
yeah of coursewhat apk source`?
You can use the Github release APK or install from the Google Playstore
theres no playstore š ill try the github one
Did you just install it from fdroid today and it was on version 1.47?
1.49 from fdroid after forcing fdroid to update
But you said you upgraded, right? I'm trying to understand when you installed the mobile app and uploaded the other images
upgraded the app
so fresh install today (yesterday with the compose files)
had the app still on my phone when i had the other testinstance up and running two weeks ago
created account though WebUI and used credentials on the app.
then seen that the app shows server version 0.0 - and upgraded to the a version with blackscreen and then to the latest on the fdroid 1.49
Fdroid is known to have issue right now
Ok. I'd verify that taking a new photo works or doesn't work, but then also run the extract metadata job followed by the storage template job and then refresh the screen and see if any of the other pictures show up. I think the files have not been successfully uploaded otherwise the statistics would have reflected that.
the app from github seems to have some issues...
Can you be more specific?
yes - just working to get the screenshot. š
I did enter my data - tried to connect and it brought something up that the combination is wrong. verified and did not found any issue but the button to retry is gone
closing (not minimizing) and reopening the app brings the button back
ok not being able to login was my fault - forgot the port š
but the bug with the missing buttion after a failure I was able to reverify
now it works...
wtf ..
You can log a bug on GitHub for the login button
I have a suggestion
could you please make sure that the app stopps workig with a not in sync server version?
I am pretty sure the issues I got were from not compatible versions ... and that caused some unknown issues.
uploads working fine . can I clear the originals folder manually?
Yeah everything in the originals is probably safe to delete
I am scared by the probably:D
Lol
You have two uploaded assets right?
nah - it synced my phone again.
Already? Is it done?
yeah ... 1gbit upload ^^
Noiiiice
The files get moved out of that folder once they have been uploaded.
The file count in the year folder should match the stats on the server stats page. Then you can safely remove everything in originals
We could do that. Most of the time the phone app works fine across versions, but lately especially that has not been the case as there have been more breaking changes these last few versions. You can open a feature request for that. It would reduce the possibility of incompatibly issues but also is a bit more annoying and the phone release to the stores sometimes it's delayed so the app could become unusable during that time.
as long as i dont update the containers i should be fine?
Ipp open a feature request and file a bug report
would you have the link handy where to open them?
š
deleted it and it seems to be ok
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Are you running multiple ml containers or are all of those from the single process?
only one ml container.