2FA not working

I am not able to sign into my account because I am not getting any of the 2FA emails from Riot for the codes. What do I do?
11 Replies
Kris
Kris2y ago
Did you double check your spam folder?
duckydinosaur
duckydinosaur2y ago
Yes, I have. This has not happened before. I have tried re-sending it multiple times.
Kris
Kris2y ago
Have you tried searching your email for "Riot Games"
duckydinosaur
duckydinosaur2y ago
If I do that, then I get a bunch of older emails and promo material from before... Its an Outlook account if that's any help.
Kris
Kris2y ago
Did you try waiting an hour then trying again?
duckydinosaur
duckydinosaur2y ago
I logged out in the morning and am trying to log back in now in the evening. I could wait an hour but that's not really a solution when their 2FA service is clearly failing...
Kris
Kris2y ago
Have you tried clicking "can't sign in" when it asks for the 2FA code?
duckydinosaur
duckydinosaur2y ago
That triggers a vicious cycle of not being able to receive the code and clicking on "can't sign in" again. Terrible time loop.
Kris
Kris2y ago
Oh, I see Maybe another community member can help you since I'm out of ideas
duckydinosaur
duckydinosaur2y ago
All good. I appreciate it. I have submitted a ticket. Maybe that'll wake someone up...
Kris
Kris2y ago
I wish you the best of luck! 🍪