I am only getting bot responses

i was playing ranked and got 3 throwers that kept on kill me and themselfs so i left so we could ff. came back they canncled the ff lose the game lost 35 rr and banned for 165 days. i have submitted a ticket but i am only getting bot messgaes that do not help at all. i have evedence of them doing that and everything but and not getting help at all can you pleas ehelp and unban me or just talk to support so they can talk to me